Privacy Policy

LEGAL DISCLAIMER

This Policy sets out how Avidan Concierge Services L.L.C (“Avidan” or “we/us”) collects Personal Data from you, how it will be processed and protected by us when you use our website https://avidan.online
(hereinafter referred to as the “Site”) or any of our services, or in the event of entering into another business relationship with you.

Please read the following information carefully to understand our views and practices regarding your personal data and how we will treat it.

By reviewing the Policy located at the link on the Avidan website and clicking “OK”, you confirm that you agree to this Policy. If you do not agree to the terms of this Policy, please do not provide us with any personal information.

Please note that the Policy may change from time to time at our discretion. The new version will be posted on our website with the effective date of the new version and you are encouraged to review it regularly.


DEFINITIONS

Personal data - any information relating to an identified or identifiable individual (“Personal Data Subject”); an identifiable person is one who can be identified directly or indirectly, in particular by means of an identifier such as a name, identification number, location data, online identifier or one or more factors relating to the physical, physiological, genetic, mental, economic, cultural or social characteristics of a given person (for example, voice, photo, etc.).
Avidan – Avidan Concierge Services L.L.C, a legal entity registered in Dubai, United Arab Emirates, under license No. 1373803.
Personal data subject is the individual to whom the personal data relates.
Consent of the personal data subject is any freely given, specific and unambiguous indication of the will of the data subject.
Operator is an individual or legal entity that processes personal data.

1. INFORMATION WE MAY COLLECT ABOUT YOU AND HOW LONG WE RETAIN IT

1.1 The operator may process personal data of the following personal data subjects:

• Clients and counterparties of the Company (individuals);
• Participants of bonus loyalty programs;
• Representatives/employees of the Company's clients and counterparties (legal entities).

1.2 Personal data processed by the Operator includes:

• last name, first name, patronymic of the subject of personal data;
• place of residence (region/city);
• specialty/area of ​​professional interests;
• mobile phone number;
• email address (e-mail);
• history of requests and views on the Site and its services (for Site visitors);
• other information (the given list may be shortened or expanded depending on the specific case and purposes of processing).

1.3 We collect information such as traffic data on our Site, location data, logs and other communication data.

1.4. The operator ensures that the content and volume of personal data processed corresponds to the stated purposes of processing and, if necessary, takes measures to eliminate their redundancy in relation to the stated purposes of processing.

1.5. The operator does not process biometric personal data.

1.6. The Operator does not process special categories of personal data relating to race, nationality, political views, religious or philosophical beliefs, intimate life.

1.7 We will retain your Personal Data for 5 years or longer for as long as we have a business relationship with you or need to comply with a legal obligation.

When we no longer need to use your Personal Data and there is no legal or regulatory obligation, we will delete all copies or anonymize the data to prevent identification of you.


2. PURPOSES OF COLLECTING PERSONAL DATA

2.1. Personal data is processed by the Operator for the following purposes:

• conducting negotiations, concluding any contracts with subjects of personal data and their further execution;
• carrying out promotions, surveys, interviews, testing and research by the Operator on the Sites;
• providing information on goods/services and ongoing promotions;
• identification of a participant in the loyalty program; ensuring procedures for accounting for the accumulation and use of bonuses; fulfillment by the Company of its obligations under the loyalty program;
• providing subjects of personal data with the Company’s services, as well as information about the Company’s development of new products and services, including advertising ones;
• feedback from subjects of personal data, including processing of their requests and appeals, informing about the operation of the Site;
• monitoring and improving the quality of the Company’s services, including those offered on the Site;
• providing information on goods/services, ongoing promotions and special offers;
• analyzing the quality of the service provided by the Company and improving the quality of service to the Company’s clients;
• informing about the status of the application, execution of the contract, incl. paid provision of services for the contract signed remotely on the Site;
• provision of services, as well as accounting for services provided to consumers for mutual settlements;
• generation of statistical reporting;
• carrying out economic activities;
• implementation of other functions, powers and duties assigned to the Operator by the legislation of the United Arab Emirates.


3. DATA SECURITY

3.1 Avidan may disclose your Personal Data without your specific consent to the third parties listed below only for the following purposes:

3.1.1 Any statistics we disclose to others do not personally identify you. For example, we may conduct statistical analyzes of the behavior of users of our Site to measure interest in various areas of our Site. This information and any other general information about our users that we share with others will not contain personal information about you.

3.1.2 In some cases, we may disclose your Personal Data to government agencies or organizations, regulatory authorities or others to comply with any applicable law, regulation, court order or official request. For example, (i) your data may be transferred to these organizations to which Avidan will cooperate in the event of a criminal investigation; (ii) your data may be shared with tax authorities and regulatory authorities for reporting purposes.

3.1.3 We may disclose your Personal Data when we need to protect the rights, property or safety of Avidan, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


4. MAIN RIGHTS AND OBLIGATIONS OF PERSONAL DATA SUBJECTS

4. 1 Subjects of personal data have the right:
• full information about their personal data processed by the Operator;
• access to their personal data, including the right to receive a copy of any record containing their personal data, except as required by law;
• to clarify their personal data, block it or destroy it in cases where the personal data is incomplete, outdated, inaccurate, illegally obtained or is not necessary for the stated purpose of processing;
• to withdraw consent to the processing of personal data;
• to take measures provided by law to protect their rights;
• to exercise other rights provided for by the legislation of the United Arab Emirates.

4.2 Subjects of personal data are obliged to:
• provide the Operator with only reliable information about yourself;
• provide documents containing personal data to the extent necessary for the purpose of processing;
• inform the Operator about clarification (updating, changing) of your personal data.

4.3. Persons who provided the Operator with false information about themselves or information about another subject of personal data without the latter’s consent are liable in accordance with the laws of the United Arab Emirates.


5. STORAGE AND PROTECTION OF YOUR PERSONAL DATA

5.1 We have implemented appropriate technical and organizational measures to reduce the risks of loss, unauthorized access, unauthorized disclosure of Personal Data and other unauthorized modification of Personal Data. The personal data we collect from you is stored with us and is not transferred anywhere else. We ensure that your Personal Data is processed only by authorized employees who are familiar with the applicable data protection regulations.

5.2 By submitting your Personal Data, you agree to such collection, storage and processing.


6. CONTACTS

For any questions regarding this Policy, you can contact us at the following address: info@avidan.online or through the feedback form on our Site.